10.9 Improve Tollgates

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9 hours 3 minutes
Video Transcription
Hi, guys. Welcome to improve phase. Improved told. Great. I'm Catherine MacGyver. In today, you're gonna have the ability to identify the improved phase toll gate. So we are wrapping up our improved phase, which remember we love because this is an opportunity for us to be creative and start exercising some out of the box thinking
when it comes to how we're going to do our process.
So we have done our future state process map, and we have been ruthless about getting rid of our non value ads and our waste from her current state. Maybe reorganizing the steps a little bit developed a future state. And then we went back to the drawing board and we took out any of the non value add in the waste in that first proposed future state.
So we know that we have the sleekest, most streamlined process
possible. We may have actually thrown in some ideas from other organizations or from within our organization by tossing in some of the learnings that we have from our benchmarking when we're analyzing our future state and coming up with solutions. And then
if you guys want to make me happy, we've also put in some mistake proofing because we know that I love mistake proofing,
so we don't have to have this conversation again in six months or a year.
But so how do we know improve is done? We have our solutions list. We know we have. We've identified our independent and dependent variables from our analyzed face and measure pays, and now we've come up with some ideas on how to move them. So we have a solutions list, and then we have prioritized our solutions and measured them for impact.
we have tested them. We know that they're gonna work and we know how much they're gonna work because we did the pilot there on that in there.
And then we also have the other learnings from our pilots. So what is it that we know we need to know as we go towards full implementation? How we identified any up other opportunities while we were in there piloting.
So that's how we're gonna know improve is done is we have a future state process that is going to get towards our objectives.
So the actual tangibles from our improved tool gates are going to be that future state process map. You're going to want to include estimates of how much you how much waste and non value add you actually removed. So a really easy way of doing this is counting process steps.
So if for some reason in your pilot you're not able to do measurements at each individual process step,
you can say that we started with the seven Sep process. We're down to a four step process, so it just gives some idea of the magnitude of the change that your project team is going to do. You have your proposed solutions list. So I mentioned it on their previous slide, where you have all these ideas for ways that you're gonna improve them.
You have documented your improved your solutions list
and you have probably pert because you're really organized like this. Ah, couple of ideas of the relationships with those hypotheses that are associated with those solutions list. I hypothesize that our customers are dissatisfied because we can't order their pizza or correctly. Um,
you also have been identified what you consider to be the most impactful solutions and your future state process map, and you've pilot it, so you have either done a time bound or a limited run where you have some idea off what it's gonna look like in the bigger picture.
You've also collected some data from that. So you know where you started from
in our measure phase. And now, once we do our Post Pilot, you've looked at that in the either determined. If there is practical or statistical significance associate ID with implementing those solutions.
So with that, remember that our toll gates are how we communicate our sponsor that we're ready to go and forthis specific tollgate review. We're really going to want to be focused on our solutions. And how do we know that our solutions are going to work? And how do we know that our solutions are gonna be effective within the organization and the organizational constraints?
So this is a conversation between your facilitator and your sponsor about that voice of the business if you think way back to the beginning,
where we said that the business gives us some idea of requirements. If I brought my sponsor a future state process map and said, Look, this is what we want to do. This is how we've tested it more or less. I'm looking for the sponsor to say Yep, that's gonna work in a larger organization. Hopefully, the sponsor is going to say yes because they trust is very highly because we've been doing a really good job
with our stakeholder analysis and our sponsor relationship up until now.
And we're going to review our solutions and start focusing on how to strategize full implementation. This will transition us to our control phase. So I will see you in our next module getting started with control.
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