What is a Collaboration Platform?

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Define and describe collaboration platforms and what they do within an organization.


Collaboration platform is a unified electronic platform that works with both synchronous and asynchronous communication using a range of devices and mediums. It provides a set of software components and services.  These components and services allow users to communicate, share information, and collaborate to carry out common business goals.

A collaboration platform has these key elements:

  • Messaging (email, calendaring and scheduling, and contacts)
  • Team collaboration (file synchronization, ideas and notes in a wiki, task management, and full-text search)
  • Real-time communication (presence, instant messaging, web conferencing, application/desktop sharing, voice, and audio and video conferencing)

The scope of collaboration platforms and associated tools can be optimized for these different types of users:

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