Course Content

Module 1: Course Module 1

05:49
1.1 Troubleshooting Printers (part 4)
12:23
1.2 Troubleshooting Printers (part 3)
08:57
1.3 Troubleshooting Printers (part 2)
06:57
1.4 Troubleshooting Printers (part 1)
09:55
1.5 Troubleshooting Laptop Issues (part 3)
14:44
1.6 Troubleshooting Laptop Issues (part 2)
12:31
1.7 Troubleshooting Laptop Issues (part 1)

Module 2: Course Module 2

13:08
2.1 Troubleshooting Security Issues (part 4)
05:09
2.2 Troubleshooting Security Issues (part 3)
10:48
2.3 Troubleshooting Security Issues (part 2)
13:32
2.4 Troubleshooting Security Issues (part 1)
10:12
2.5 Troubleshooting Operating System Problems (part 5)
06:26
2.6 Troubleshooting Operating System Problems (part 4)
09:48
2.7 Troubleshooting Operating System Problems (part 3)

Module 3: Course Module 3

07:59
3.1 Troubleshooting Operating System Problems (part 2)
09:38
3.2 Troubleshooting Operating System Problems (part 1)
12:50
3.3 Troubleshooting Wireless and Wired Connections (part 5)
11:09
3.4 Troubleshooting Wireless and Wired Connections (part 4)
07:27
3.5 Troubleshooting Wireless and Wired Connections (part 3)
07:30
3.6 Troubleshooting Wireless and Wired Connections (part 2)
09:08
3.7 Troubleshooting Wireless and Wired Connections (part 1)
06:21
3.8 Troubleshooting Display Issues (part 2)

Module 4: Course Module 4

09:26
4.1 Troubleshooting Display Issues (part 1)
12:56
4.2 Troubleshooting Hard Drives and RAID Arrays (part 2)
12:32
4.3 Troubleshooting Hard Drives and RAID Arrays (part 1)
13:12
4.4 Motherboard, RAM, CPU and Power Issues (part 4)
09:13
4.5 Motherboard, RAM, CPU and Power Issues (part 3)
08:51
4.6 Motherboard, RAM, CPU and Power Issues (part 2)
12:20
4.7 Motherboard, RAM, CPU and Power Issues (part 1)
06:17
4.8 Document Findings, Actions and Outcomes
03:32
4.9 Verify Full System Functionality

Module 5: Course Module 5

03:19
5.1 Implement Solution
03:41
5.2 Test Theory to Determine Cause
07:14
5.3 Establish Theory of Probable Cause
07:23
5.4 Identify the Problem
11:09
5.5 Troubleshooting Theory
00:00
5.6 Fundamental System Troubleshooting

Course Description

What is system troubleshooting? It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again, often applied to repair failed products or processes on a machine. Why do I need this certification? Since troubleshooting is traditionally time-sensitive, with a minute?s slow down being bad for business, someone successful in this prole will not only be familiar with the process, but also understands how the technology usually functions, and what tools are used in the solution. What will I learn? The troubleshooting theory and necessary questions to ask when identifying the problem. Get your Fundamental System Troubleshooting Micro Certification Today: As an IT support professional, your task is to quickly assess a situation, diagnose the problem, and find a solution to the issue. In order to properly troubleshoot, it?s important to go through a process known as the troubleshooting theory, consisting of 6 steps, which allows an issue to be resolved in the most efficient way possible. Since troubleshooting is traditionally time-sensitive, with a minute?s slow down being bad for business, someone successful in this prole will not only be familiar with the process, but also understands how the technology usually functions, and what tools are used in the solution. Additionally, professionals in a troubleshooting role must document and track problem management tickets using an assigned ticketing tool, communicate with different groups from customers to upper management and follow basic documentation procedures. To prepare professionals entry into a role such as the one described, the Fundamental Systems Troubleshooting Micro Certification highlights the troubleshooting theory, and reviews necessary questions to ask when identifying the problem.

Instructed By

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Anthony Harris
Instructor

Provided By

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Course Components

On Demand Videos to learn from industry leaders
Assessments to gauge understanding and comprehension

Certificate of Completion

Certificate Of Completion

Complete this entire course to earn a Troubleshoot Critical Systems Certificate of Completion