Overview

Diagnosing system malfunctions and finding a solution is an important skill for help desk professionals to develop. Expand your knowledge of the troubleshooting theory in less than an hour.

Course Content

Course Description

What is system troubleshooting? It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again, often applied to repair failed products or processes on a machine. Why do I need this certification? Since troubleshooting is traditionally time-sensitive, with a minute?s slow down being bad for business, someone successful in this prole will not only be familiar with the process, but also understands how the technology usually functions, and what tools are used in the solution. What will I learn? The troubleshooting theory and necessary questions to ask when identifying the problem. Get your Fundamental System Troubleshooting Micro Certification Today: As an IT support professional, your task is to quickly assess a situation, diagnose the problem, and find a solution to the issue. In order to properly troubleshoot, it?s important to go through a process known as the troubleshooting theory, consisting of 6 steps, which allows an issue to be resolved in the most efficient way possible. Since troubleshooting is traditionally time-sensitive, with a minute?s slow down being bad for business, someone successful in this prole will not only be familiar with the process, but also understands how the technology usually functions, and what tools are used in the solution. Additionally, professionals in a troubleshooting role must document and track problem management tickets using an assigned ticketing tool, communicate with different groups from customers to upper management and follow basic documentation procedures. To prepare professionals entry into a role such as the one described, the Fundamental Systems Troubleshooting Micro Certification highlights the troubleshooting theory, and reviews necessary questions to ask when identifying the problem.

Instructed By

Instructor Profile Image
Anthony Harris
Instructor
Certificate Of Completion

Complete this course and earn a Troubleshoot Critical Systems Certificate of Completion