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Welcome to the Fundamental System Troubleshooting Certification Course
As an IT support professional, your task is to quickly assess a situation, diagnose the problem, and find a solution to the issue. In order to properly troubleshoot, it’s important to go through a process known as the troubleshooting theory, consisting of 6 steps, which allows an issue to be resolved in the most efficient way possible. Since troubleshooting is traditionally time-sensitive, with a minute’s slow down being bad for business, someone successful in this prole will not only be familiar with the process, but also understands how the technology usually functions, and what tools are used in the solution. Additionally, professionals in a troubleshooting role must document and track problem management tickets using an assigned ticketing tool, communicate with different groups from customers to upper management and follow basic documentation procedures. To prepare professionals entry into a role such as the one described, the Fundamental Systems Troubleshooting Skill Certification course highlights the troubleshooting theory, and reviews necessary questions to ask when identifying the problem.
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This course is recommended for the entry level IT professional looking for practical but basic system knowledge. If you want a career in IT and you are new to the profession, then the troubleshooting fundamentals course is a great starting point. It helps provide context in the world of IT security and provides a broad understanding of the IT profession.

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We believe Cyber Security training should be free, for everyone, FOREVER. Everyone, everywhere, deserves the OPPORTUNITY to learn, begin and grow a career in this fascinating field. Therefore, Cybrary is a free community where people, companies and training come together to give everyone the ability to collaborate in an open source way that is revolutionizing the cyber security educational experience.

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