< All ITIL Certification Notes

fatemehgolmohammadi | ITIL Foundation | Module 3 - Service Management

By: fatemehgolmohammadi | Related Course: ITIL Certification | Published: December 12, 2017 | Modified: December 12, 2017
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Notepadservice mgmt

service mgmt

huge part , understand how we mgmt , deliver value to customer by result our service and quality

value is made up of:

utility : fit for purpose

warranty: fit for use

result are delivers by:

enhancing performance of task

reducing effect of constraint 

service classifications:

core service, basic fundamental service type

what the customers want

enabling service

enhancing service

IT services:

people/process/products/partners

 

 

 

 

 


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