< All ITIL Certification Notes

fatemehgolmohammadi | ITIL Foundation | Module 3 - Service Management

By: fatemehgolmohammadi | Related Course: ITIL Certification | Published: December 12, 2017 | Modified: December 12, 2017
Join Cybrary

Notepadservice mgmt

service mgmt

huge part , understand how we mgmt , deliver value to customer by result our service and quality

value is made up of:

utility : fit for purpose

warranty: fit for use

result are delivers by:

enhancing performance of task

reducing effect of constraint 

service classifications:

core service, basic fundamental service type

what the customers want

enabling service

enhancing service

IT services:







< All ITIL Certification Notes
Join Cybrary

Our Revolution

We believe Cyber Security training should be free, for everyone, FOREVER. Everyone, everywhere, deserves the OPPORTUNITY to learn, begin and grow a career in this fascinating field. Therefore, Cybrary is a free community where people, companies and training come together to give everyone the ability to collaborate in an open source way that is revolutionizing the cyber security educational experience.

Support Cybrary

Donate Here to Get This Month's Donor Badge


We recommend always using caution when following any link

Are you sure you want to continue?