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fatemehgolmohammadi | ITIL Foundation | Module 2 - Lifecycle Phases

By: fatemehgolmohammadi | Related Course: ITIL Certification | Published: December 11, 2017 | Modified: December 11, 2017
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Notepadlife cycle

strategy comes from understanding the clients requirements,  how the service can add value to business practices, defining customer perceived 

process involved

service portfolio management

demand management

financial management

business relationship management 

key concept


service catalog

service portfolio

risk management 

service design important cause taking strateg and put in design phase beginning the framework

phase objectives:

quality design of service

minimum amount improvement necessary

process involved

design coordination

service level managment

supplier managment

information security managment

key concept

4ps of service design

RACI model

service transmition gap between two up and two down

phase objectives

ensure services can be managed

share info 


process involved

knowledge managment

change managment

transition planning and support

key concept


service knowledge management system

services operation bring service to live

phase objectives

manage impact of service

use service and activities

process involved

access mgmt

incident mgmt

problem mgmt

request fulfillment

key concept



desktop support

it operations

data center mgmt

CSI  continue service improvement 

phase objectives

feedback better services

review all cycle

cost effective save money

analyze SLAs

process involved

7 step improvment steps

key concept

CSI register

PDCA-plan, do, check, act

(Plan:establish object and proccess\Do:implement ur plan put into action\check:study result and compare\Act:correcting action on items that need to change forward)

RACI model











Notepadlifecycle phases:

lifecycle phases:

services strategy- value creation, business case

services design- 5 aspects <D,RACI model, 4ps of sd

services transmission-processes , SKMS , CMS

services operation- communication, process/function

continual services improvement- CSI model,types metrics

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