ITIL Certification Notes

By: fatemehgolmohammadi | Related Course: ITIL Certification
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Module 1 - What is ITIL? (Click to View Notes)

ITSM u want have best practice for  qualityITIL v1 1989~1990a group of IT manager experiencesimplementing and auditing IT process for  qualityvendor neutralnow : a available framework of best practices   [view]


Module 2 - Lifecycle Phases (Click to View Notes)

strategy comes from understanding the clients requirements,  how the service can add value to business practices, defining customer perceived process involvedservice portfolio managementdemand managementfinancial managementbusiness relationship man [view]


Module 3 - Service Management (Click to View Notes)

service mgmthuge part , understand how we mgmt , deliver value to customer by result our service and qualityvalue is made up of:utility : fit for purposewarranty: fit for useresult are delivers by:enhancing performance of taskreducing effect of const [view]


Module 4 - Key Principles, Models & Concepts (Click to View Notes)

rolesprocess owner process manager process practitioner service owner service portfoliopipelinescatalogResponsible   Accountable  Consulted  Informedcommunication  [view]


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