Network Operations Specialist Job Profile

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What is a Network Operations Specialist?

The Network Operations Specialist plans, implements, and operates network services/systems, to include hardware and virtual environments.

Professional Certifications

Network Operations Specialist must know:

  • computer networking concepts and protocols, and network security methodologies.
  • risk management processes (e.g., methods for assessing and mitigating risk).
  • laws, regulations, policies, and ethics as they relate to cybersecurity and privacy.
  • cybersecurity and privacy principles.
  • cyber threats and vulnerabilities.
  • specific operational impacts of cybersecurity lapses.
  • communication methods, principles, and concepts that support the network infrastructure.
  • capabilities and applications of network equipment including routers, switches, bridges, servers, transmission media, and related hardware.
  • organization’s Local and Wide Area Network connections.
  • cybersecurity and privacy principles used to manage risks related to the use, processing, storage, and transmission of information or data.
  • information technology (IT) security principles and methods (e.g., firewalls, demilitarized zones, encryption).
  • local area and wide area networking principles and concepts including bandwidth management.
  • measures or indicators of system performance and availability.
  • how traffic flows across the network (e.g., Transmission Control Protocol [TCP] and Internet Protocol [IP], Open System Interconnection Model [OSI], Information Technology Infrastructure Library, current version [ITIL]).
  • remote access technology concepts.
  • server administration and systems engineering theories, concepts, and methods.
  • telecommunications concepts (e.g., Communications channel, Systems Link Budgeting, Spectral efficiency, Multiplexing).
  • Virtual Private Network (VPN) security.
  • concepts, terminology, and operations of a wide range of communications media (computer and telephone networks, satellite, fiber, wireless).
  • network tools (e.g., ping, traceroute, nslookup)
  • different types of network communication (e.g., LAN, WAN, MAN, WLAN, WWAN).
  • web filtering technologies.
  • the capabilities of different electronic communication systems and methods (e.g., e-mail, VOIP, IM, web forums, Direct Video Broadcasts).
  • the range of existing networks (e.g., PBX, LANs, WANs, WIFI, SCADA).
  • Wi-Fi.
  • Voice over IP (VoIP).
  • the common attack vectors on the network layer.
  • network security architecture concepts including topology, protocols, components, and principles (e.g., application of defense-in-depth).
  • network systems management principles, models, methods (e.g., end-to-end systems performance monitoring), and tools.
  • service management concepts for networks and related standards (e.g., Information Technology Infrastructure Library, current version [ITIL]).
  • symmetric key rotation techniques and concepts.
  • security models (e.g., Bell-LaPadula model, Biba integrity model, Clark-Wilson integrity model).
  • Personally Identifiable Information (PII) data security standards.
  • Payment Card Industry (PCI) data security standards.
  • Personal Health Information (PHI) data security standards.
  • transmission records (e.g., Bluetooth, Radio Frequency Identification (RFID), Infrared Networking (IR), Wireless Fidelity (Wi-Fi). paging, cellular, satellite dishes, Voice over Internet Protocol (VoIP)), and jamming techniques that enable transmission of undesirable information, or prevent installed systems from operating correctly.
  • an organization’s information classification program and procedures for information compromise.
  • network protocols such as TCP/IP, Dynamic Host Configuration, Domain Name System (DNS), and directory services.
  • controls related to the use, processing, storage, and transmission of data.

Key skills of the Network Operations Specialist include:

  • analyzing network traffic capacity and performance characteristics.
  • establishing a routing schema.
  • implementing, maintaining, and improving established network security practices.
  • installing, configuring, and troubleshooting LAN and WAN components such as routers, hubs, and switches.
  • using network management tools to analyze network traffic patterns (e.g., simple network management protocol).
  • securing network communications.
  • protecting a network against malware. (e.g., NIPS, anti-malware, restrict/prevent external devices, spam filters).
  • configuring and utilizing network protection components (e.g., Firewalls, VPNs, network intrusion detection systems).
  • implementing and testing network infrastructure contingency and recovery plans.
  • applying various subnet techniques (e.g., CIDR)
  • configuring and utilizing computer protection components (e.g., hardware firewalls, servers, routers, as appropriate).

Network Operations Specialist must be able to:

  • operate network equipment including hubs, routers, switches, bridges, servers, transmission media, and related hardware.
  • operate common network tools (e.g., ping, traceroute, nslookup).
  • execute OS command line (e.g., ipconfig, netstat, dir, nbtstat).
  • operate the organization’s LAN/WAN pathways.
  • monitor measures or indicators of system performance and availability.
  • operate different electronic communication systems and methods (e.g., e-mail, VOIP, IM, web forums, Direct Video Broadcasts).
  • monitor traffic flows across the network.
  • interpret the information collected by network tools (e.g. Nslookup, Ping, and Traceroute

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