Instructor

Michelle Boardman-Cogswell

Michelle Boardman-Cogswell earned her certification in ITIL version 2 in 2006. She lived and breathed ITIL for over 12 years in order to help her clients find process efficiencies and implement globally accepted best practice standards within their organizations. Her clients ranged from Fortune 500, SMB, not-for-profit, university and government sectors. Michelle gained continuous contracts and additional projects with each one of her clients, including Grainger Industrial Supply, FTD, Lenovo, Chicago Public School System and Cabot Microelectronics, among others. Her titles ranged from ITSM Software Implementation Project Manager to Change and Release Manager to ITIL Trainer and Consultant.

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ITIL 4 Foundation

The Information Technology Infrastructure Library Foundation (ITIL) is a highly regarded framework of best practices for aligning IT services with business needs. Prepare to earn an ITIL 4 Foundation certification by taking this course filled with real-world scenarios and practice exam questions!
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About Michelle Boardman-Cogswell

Michelle Boardman-Cogswell was a Fellow at Indiana University, where she received my Master’s in Rhetoric and Graduate Certificate in Professional Editing. After working in traditional SGML for the Peirce Edition Project and on an National Endowment for the Humanities funded program preserving the ENIAC, one of the original computers created to compute ballistics data, she quickly learned that she enjoyed the fast-paced challenges and strategy of the business world.

A major project Michelle worked on was to get her company's software, PinkVerify, certified through Pink Elephant in 2007. She needed to prove that her ITSM software solution met requirements for ITIL best practices. She looks forward to sharing more of her best practices with you in her ITIL 4 Foundations course!