Using Proper Communication Techniques and Professionalism

Introduction

Welcome to Using Proper Communication Techniques and Professionalism Practice Lab. In this module you will be provided with the instructions and devices needed to develop your hands-on skills.

Learning Outcomes

In this module, you will complete the following exercises:

• Exercise 1 - Using Proper Communication Techniques and Professionalism

After completing this lab, you will be able to:

• Use Proper Communication Techniques and Professionalism

Exam Objectives

The following exam objectives is covered in this lab:

• 220-1002: 4.1 Compare and contrast best practices associated with types of documentation.

Lab Duration

It will take approximately 20 minutes to complete this lab.

Exercise 1 - Using Proper Communication Techniques and Professionalism

As well as having technical knowledge, you need also to ensure that you are able to deal with a customer in a professional manner and communicate properly. It is critical to get the customer to work with you rather than against you. When a customer is working with you, you will get their support to solve complex problems in a much easier manner. However, if the customer is working against you or is not supportive, then even a small problem can get complicated, and you could end up losing business.

Learning Outcomes

After completing this exercise, you will be able to:

• Use Proper Communication Techniques and Professionalism