Overview

Introduction

Welcome to Using Proper Communication Techniques and Professionalism Practice Lab. In this module you will be provided with the instructions and devices needed to develop your hands-on skills.

Learning Outcomes

In this module, you will complete the following exercises:

  • Exercise 1 - Using Proper Communication Techniques and Professionalism

After completing this lab, you will be able to:

  • Use Proper Communication Techniques and Professionalism

Exam Objectives

The following exam objectives is covered in this lab:

  • 220-1002: 4.1 Compare and contrast best practices associated with types of documentation.

Lab Duration

It will take approximately 20 minutes to complete this lab.

Exercise 1 - Using Proper Communication Techniques and Professionalism

As well as having technical knowledge, you need also to ensure that you are able to deal with a customer in a professional manner and communicate properly. It is critical to get the customer to work with you rather than against you. When a customer is working with you, you will get their support to solve complex problems in a much easier manner. However, if the customer is working against you or is not supportive, then even a small problem can get complicated, and you could end up losing business.

Learning Outcomes

After completing this exercise, you will be able to:

  • Use Proper Communication Techniques and Professionalism

Comprehensive Learning

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