Overview

Introduction

Welcome to Troubleshooting Microsoft Windows Issues Practice Lab. In this module you will be provided with the instructions and devices needed to develop your hands-on skills.

Learning Outcomes

In this module, you will complete the following exercises:

  • Exercise 1 - Troubleshooting Microsoft Windows Issues

After completing this lab, you will be able to:

  • Troubleshoot operating system issues
  • Troubleshoot application issues
  • Troubleshoot network issues
  • Troubleshoot printing issues
  • Troubleshoot device drivers issues

Exam Objectives

The following exam objectives is covered in this lab:

  • 220-1002: 3.1 Given a scenario, troubleshoot Microsoft Windows OS problems.

Lab Duration

It will take approximately 45 minutes to complete this lab.

Exercise 1 - Troubleshooting Microsoft Windows Issues

Troubleshooting an issue in a single or networked system can be a difficult task. A problem can differ in size and nature, and therefore, the resolution of each problem also differs. It is critical for the PC technician or the technical support professional to use logical reasoning for arriving at the solution. This can mean that although a problem seems complicated, it may not take long to resolve.

For example, assume that a system on the network is not able to connect to the other systems on the network. It does sound like a big problem. However, you can use the troubleshooting methodology to arrive at a solution. For example, you can see if other systems are facing the same problem. If not, it is easy for you to isolate this as a system specific problem. From here onwards, you know that you may not have to look at network components but rather focus on the individual system. Find the obvious cause - see if the system is receiving the IP address. Is the network icon showing disconnection? If yes, then maybe you want to replace the network cable and then see if it works.

Logically, the troubleshooting can use six steps methodology:

  1. Identify the problem.
  2. Establish a theory of probable cause - you need to question the obvious.
  3. After establishing the theory, test it. This will help you determine the cause.
  4. After the theory is proven, you need to establish a plan of action to resolve the problem. Finally, go ahead and implement the solution.
  5. After implementing the solution, ensure that you verify the system functionality. This is to check that your solution has not introduced any problem in the system. You should also implement preventive measures, if possible, to ensure that the same problem does not arise.
  6. Finally, you need to document the problem and the solution. The document can always be used by other team members who face the same issue in other systems.

The above-mentioned steps are generic steps and can be applied in any troubleshooting scene

Learning Outcomes

After completing this exercise, you will be able to:

  • Troubleshoot operating system issues
  • Troubleshoot application issues
  • Troubleshoot network issues
  • Troubleshoot printing issues
  • Troubleshoot device drivers issues

Comprehensive Learning

See the full benefits of our immersive learning experience with interactive courses and guided career paths.