Overview

Introduction

The Implement Workflow module provides you with the instruction and server hardware to develop your hands on skills in the defined topics.

This module includes the following exercises:

  • Create Runbook to Automate a Task
  • Create Workflow to Route Incidents

Exercise 1- Create Runbook to Automate a Task

In this exercise, you will learn the following in Microsoft System Center 2012:

  • How to create a runbook to automate a process

Exercise 2 - Create Workflow to Route Incidents

In this exercise, you will learn the following in Microsoft System Center 2012:

  • How to create workflow to route incidents

Comprehensive Learning

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