Implement Service Level Management

Introduction

The Implement Service Level Management module provides you with the instruction and server hardware to develop your hands on skills in the defined topics. This module includes the following exercises:

1. Create a Calendar Item, SLA Metrics, and Service Level Objective
2. Define a Service Level Objective against an Application
3. Run a Service Level Tracking Report

Exercise 1 - Create a Calendar Item, SLA Metrics, and Service Level Objective

In this exercise, you will learn the following in System Center 2012:

• How to create a Calendar Item
• How to create a SLA Metrics
• How to create a Service Level Objective

Exercise 2 - Define a Service Level Objective against an Application

In this exercise, you will learn the following in System Center 2012:

• How to define a service level objective against an application

Exercise 3 - Run a Service Level Tracking report

In this exercise, you will learn the following in System Center 2012:

• Run a Service Level Tracking report.