Overview

Introduction

The Configuring Remote Assistance module provides you with the instructions and devices to develop your hands-on skills in the following topic.

  • Setting up Remote Assistance in Windows 10

Exam Objectives

The following objective is covered in this lab.

  • Learn how to set up and use Windows Remote Assistance in Windows 10

Lab Duration

It will take approximately 20 minutes to complete this lab.

Exercise 1 - Setting up Remote Assistance in Windows 10

Remote Assistance is handy helpdesk support tool that can be used by support professionals to assist end-users when it comes to resolving common issues in Windows 10.

Setting up remote assistance involves the participation of an expert (technical support) and a novice (end-user). An end-user can use the help and support tool to invoke Remote Assistance by creating an invitation to the expert. The invite can be saved on network share or sent via e-mail.

In this exercise, you will set up and use the Remote Assistance tool in the target and local computers.

Comprehensive Learning

See the full benefits of our immersive learning experience with interactive courses and guided career paths.