The Configuring Remote Assistance module provides you with the instructions and devices to develop your hands-on skills in the following topic.

  • Setting up Remote Assistance in Windows 10

Exam Objectives

The following objective is covered in this lab.

  • Learn how to set up and use Windows Remote Assistance in Windows 10

Lab Duration

It will take approximately 20 minutes to complete this lab.

Exercise 1 - Setting up Remote Assistance in Windows 10

Remote Assistance is handy helpdesk support tool that can be used by support professionals to assist end-users when it comes to resolving common issues in Windows 10.

Setting up remote assistance involves the participation of an expert (technical support) and a novice (end-user). An end-user can use the help and support tool to invoke Remote Assistance by creating an invitation to the expert. The invite can be saved on network share or sent via e-mail.

In this exercise, you will set up and use the Remote Assistance tool in the target and local computers.

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